FTP Software would like 1 or 2 summer interns/co-ops to help create 
usability test protocols, conduct usability tests, and analyse the results 
of these usability tests.

The usability tests will be of our OnNet32 product, version 2. It runs on 
Windows 95 and NT 4.0.We have a low-tech usability lab here in 
North Andover, MA. It's a conference room with 3 PC's and a 
camcorder. This will be a real "usability in the trenches for the 
internet-that-never-sleeps" kind of experience. We'd like the interns to 
have experience using Windows 95 in a networked environment.

Our OnNet32 product includes the following programs:
* Email
* Web Brwoser
* Network News reader
* FTP client
* FTP server
* IDrive (For NFS-mounting disks)
* Web server
* TCP/IP protocol stack and related system management tools, 
including Statistics Ping, Query, IPTrace
* Programming tools, including a version of Visual Basic with sample 
scripts
* Other tools, perhaps various groupware CSCW type stuff.

The intern will administer tests that test both the software and the 
documentation. Some of the test protocols are already created (see 
the attachment for one for email). The intern will have to:
* Create the remaining test protocols with help from Me or the other 
full-time usabilty engineer, Chauncey Wilson (When Chauncey was a 
usability manager at Dun and Bradstreet Software he had co-ops from 
Tufts)

* Work with Louise Homer, the department administrator to schedule 
test participants. We have a database of Boston Computer Society 
members that we use for finding participants. This includes making 
phone calls, sending directions, and so on.

* Preparing test materials. This may include creating accounts and 
mail profiles for testers on our lab intranet. Some knowledge of 
network administration would be terrific, but not necessary. This also 
includes getting non-disclosure agreements signed, consent forms, 
and so on.

* Conducting the tests and videotaping them.

* Writing up results and recommendations based on the testing.

We would like 2 full-time (40 hours a week) people beginning as soon 
as possible. We have the potential to pay this person between 10-15 
dollars an hour, depending on experience. This person should have 
his or her won transportation to our facility at 2 High St. in North 
Andover, MA. If no-one is available for 40 hours a week, we would 
consider less, but we would ike at least 20 hours a week, beginning 
as soon as possible and extending to some time in August. We will 
provide an office, a telephone, and a computer (either a desktop or 
laptop) for each person. 

If you'd like more information, feel free to contact me. You can also 
contact Mike Vandall, who was a usability contractor with us until May 
1. I understand that you are on his Master's Thesis committee.
Mary Beth Raven, Ph.D.			Raven@ftp.com
Usability Program Manager	                                508.659.6563
FTP Software, Inc.
North Andover, MA, USA