Documentation and Support

Documentation
eInstruction
	Higher Ed CPSrf FAQ   (Adobe PDF format)
	CPS 3.61 for PC User Guide   (MS Word format)
	CPS 3.61 for PC User Guide   (Adobe PDF format)
	Instructor Setup Guide   (MS Word format)
	Instructor Setup Guide   (Adobe PDF format)
	Pad Usage Demo for Students   (requires Flash - click link and select Run)
Click here to view or download additional documentation available on the eInstruction web site.
TCCS Training and Documentation
	CPSrf Student User Manual   (MS Word format)
	CPSrf Student User Manual   (Adobe PDF format)
	Getting Started for Faculty  (MS Word format)
	Getting Started for Faculty  (Adobe PDF format)
	Classroom Response System Cheat Sheet  (MS Word format)
	Classroom Response System Cheat Sheet  (Adobe PDF format)
You must have Adobe Acrobat Reader installed on your PC to view documents with PDF formatting. If you do not have Adobe Acrobat Reader installed, you can download a free copy by clicking here.
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Support
eInstruction Support
	Technical Support Hours:
		Normal Hours: Monday - Thursday, 7am - 6pm CST Friday, 7am - 5pm CST Extended Hours for the Winter/Spring 2006 Term: Jan. 9 - Feb. 17 Monday - Friday, 7am - 8pm CST Technical Support Line (888) 333-7532 or (940)-483-1901 (see times above)
	Email
		techsupp@einstruction.com
	Technical Support Chat Room
		To enter the Technical Support for Students Chat Room, go to the Customer Support Home Page and select the box that says "Students- click here for live support online". Please insure that any pop-up blockers are not blocking the site.
	eInstruction Technical Support Knowledge Base
		Click here to view theCPS Knowledge Base. (NOTE: Link may be under construction)
	Send an Error Submission Form
		Click here to access the error submission form. You will be contacted within 24 hours
Tufts Support
	Contact the Information Technology Services helpdesk at 617-627-5898 or at helpdesk@ase.tufts.edu.
Project team members are also happy to help. You can contact the project team with questions, comments, or documentation requests by emailing tina.riedel@tufts.edu.
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