IT Responsible Use Policy

REPORT A PROBLEM
ITS Help Desk

FORMS
Software Request
Email application
UTLN application

EMAIL
Webmail

HOW TO'S
Wireless
Remote access (VPN)

SOFTWARE UPDATES
Microsoft
Apple

SOFTWARE HELP
Adobe Photoshop
Macromedia Dreamweaver
Roxio Easy CD Creator
UIT Documentation

SOFTWARE DOWNLOADS
Adobe Acrobat Reader 9.0
AdAware 2008
Spybot 1.6
Malwarebytes
Windows Defender
QuickTime

SOFTWARE & SITE LICENSES
Software Licensing
Microsoft Campus Agreement
Student Software
Microsoft Software
Adobe Flash Player
Adobe Shockwave Player

SECURITY
Passwords
Spam

TRAINING
TCSVM training resources
UIT classroom based training

COMPUTER PURCHASES
Recommended Hardware
Departmental Purchases
Student Laptop Requirement
Personal Purchases

STAFF
ITS Staff

OTHER RESOURCES
Media Services
WebSlide

RECOMMENDED HARDWARE
We require that new workstations/laptops be purchased with a 4-year hardware support agreement. Laptops will be ordered with 4 year hardware support (CompleteCare for Dell laptops).

A major challenge that faces ITS is the standardinzing of hardware and software used on desktops/laptops. ITS realizes that various individuals/departments will have special needs that are not resolved by the recommended standards, yet it is important to recognize that adhering to standards will result in improved customer service for all our clients, which results in faster resolution of problems. Maintaining standards provides TCSVM the following benefits:

The primary considerations for each hardware configuration are:
• Ease of connectivity to the campus network.
• Ease of connectivity to external systems and organizations.
• Consistent performance of all integrated components in our network environment.
• Industry leader with an established track record in manufacturing, service, and sales.

The advantages of hardware standards are:
• Desktop workstations/laptops have sufficient resources to run current software products at adequate performance levels.
• Resources are not wasted on inadequate or outdated equipment.
• Software installations and restores after critical failures streamlined.
• Standard images maintained centrally which results in timely resolutions to those issues which require a hard drive to be formatted (virus, Trojan, etc.).
• Simplified budgeting and purchasing.

Hardware and software that function normally in a standalone environment may not work in a network infrastructure. Although a department may save money on less costly hardware, the device chosen may prove to be more expensive in support costs. The ITS department will periodically review and revise these standards based on emerging desktop technologies and software development.

ITS only supports Tufts-owned hardware. ITS does not support personal-owned hardware. ITS does not support third party hardware/software. If you have specialty hardware/software, you must contact the vendor for support/configuration.