Telephone Numbers
Our switchboard has an automated attendant to promptly direct your call. Just dial our main switchboard number and make the appropriate selection from the menu (callers with rotary dial phones should remain on the line for operator assistance).
- Main Hospital Switchboard: 508/839-5395
- Appointment Desk (clients): 508/839-5395 Extension #4840
- Emergency Services (after hours): 508/839-5395
- Directions: 508/839-5395 Extension #4650
- Hospital Fax: 508/839-7931
Hours
Our normal business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. We are available 24 hours a day for emergencies.
Financial Policies
Payment for outpatient services is due at the time they are rendered. If your animal is admitted to the hospital, you will be given an estimate of the cost of the medical/surgical procedures recommended by the veterinarian. You should read the terms and conditions of the estimate. If you have any questions, please ask to have them clarified. You will be asked to leave a deposit of 50% of the estimated amount. We accept cash, personal check, Master Card, Discover, or VISA. The balance is due at the time of discharge. If, during the animal's stay, its condition requires significantly more medical or surgical care than was anticipated, then the attending veterinarian will discuss the options with you. You may be asked to make an additional deposit toward your final bill. If you think you may have a problem paying your account in full, please contact our Accounting Office, prior to discharge.
Emergency
Emergency service is available 24 hours a day, 365 days a year. It is essential that you call in advance, so our staff can prepare for your arrival. When you call into the hospital after hours, you will reach our emergency service. They will take your name and phone number and have a veterinarian call your back. This may take ten minutes, if the on duty veterinarian is involved in another emergency or is out of the hospital. Our telephone personnel will try to provide you with the most appropriate person to answer your questions.
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