Student Resources
Dean of Students and Student Life
The Dean of Students and Student Life and its campus partners provide a host of resources that promote undergraduate and graduate student wellbeing across their personal and academic experiences at Tufts.
Student Support
The Student Support team helps students navigate challenges, understand their options, and make informed decisions. We’re a team of people who care about students and know about the many different options for support at Tufts. We’re here to listen, brainstorm, educate, encourage, and help you get the right support for your unique circumstances.
Counseling and Mental Health Services (CMHS)
If you believe that speaking with a therapist or clinician could be beneficial for you, we encourage you to schedule an appointment with Counseling and Mental Health Services (CMHS). Appointments with clinicians are available on weekdays from 9 a.m. to 5 p.m., with extended hours until 6 p.m. on Tuesdays. Additionally, you can conveniently access the online scheduling system for new appointments or schedule a 15-minute phone consultation with a counselor through the Health and Wellness patient portal. In case of urgent matters outside of regular business hours, please rest assured that the Counselor-on-Call is readily available by dialing the CMHS number at 617-627-3360 and following the provided prompts.
Ears for Peers
If you are seeking peer support through an anonymous and confidential service, Ears for Peers is available to you. You can reach them by calling or texting 617-627-3888, and their services are available from 7 p.m. to 7 a.m. daily.
Additional Resources
The Chaplaincy, International Center, and the Division of Student Diversity and Inclusion are among those available to provide additional student support.
The GSBS Dean's Office provide a wide range of student support services. We also work with other the Health Sciences Campus and University offices to ensure that students' needs are addressed. Other relevant offices include:
- Student Wellness and Support programming, including 24-7 mental health support services;
- Tufts International Center, which supports our international students;
- Office of Multicultural Affairs, which provides programming and support for minority students;
- Disability Services, which works to accommodate student needs.
Counseling and Mental Health Services (CMHS)
If you believe that speaking with a therapist or clinician could be beneficial for you, we encourage you to schedule an appointment with Counseling and Mental Health Services (CMHS). Appointments with clinicians are available on weekdays from 9 a.m. to 5 p.m., with extended hours until 6 p.m. on Tuesdays. Additionally, you can conveniently access the online scheduling system for new appointments or schedule a 15-minute phone consultation with a counselor through the Health and Wellness patient portal. In case of urgent matters outside of regular business hours, please rest assured that the Counselor-on-Call is readily available by dialing the CMHS number at 617-627-3360 and following the provided prompts.
Talk One2One Student Assistance Program
Talk One2One provides confidential access to counselors both in-person and by telephone. For non-emergent issues, students can schedule an appointment with a TalkOne2One counselor by sending an email to a secure group email account: Tuftscounseling@allonehealth.com. The emails will be responded to by the confidential Talk One2One team and you will receive an immediate reply requesting time preferences, etc. A personal response with your appointment time should be received within 24 business hours of your email.
Students can reach out to Talk One2One counselors at any time 24/7 by calling 1-800-756-3124 for “in the moment” support by a master’s level licensed counselor or can schedule a future in-person (or telephone) appointment. The in-person appointments can be scheduled with Talk One2One counselors who will be located on the Boston Campus during the following hours:
- Monday: 12pm – 7pm
- Tuesday: 8am – 3pm
- Wednesday: 12pm – 7pm
- Thursday 8am – 3pm
- Friday: 8am – 3pm
Additionally, students may be seen by Talk One2One counselors at off-campus locations that are convenient to where you live or near a clinical site that you are working at.
Talk One2One is provided by AllOne Health and is available to all matriculated School of Medicine students free of charge. This service is not intended to replace ongoing therapy or psychiatric services but is an additional resource to address short-term mental health counseling needs. The Talk One2One Student Assistance Program includes up to six (6) counseling sessions per student (either in-person or by telephone) for each issue addressed with the counselor.
The Office of Student Affairs encourages and supports all students by providing a variety of services, programs, and resources. We are committed to supporting all members of our community.
Talk One2One Student Assistance Program
Talk One2One provides confidential access to counselors both in-person and by telephone. For non-emergent issues, students can schedule an appointment with a TalkOne2One counselor by sending an email to a secure group email account: tuftsgraftoncounseling@allonehealth.com. The emails will be responded to by the confidential Talk One2One team and you will receive an immediate reply requesting time preferences, etc. A personal response with your appointment time should be received within 24 business hours of your email.
Students can reach out to Talk One2One counselors at any time 24/7 by calling 1-800-756-3124 for “in the moment” support by a master’s level licensed counselor or can schedule a future in-person (or telephone) appointment.
Talk One2One is provided by AllOne Health and is available to all matriculated Cummings School of students free of charge. This service is not intended to replace ongoing therapy or psychiatric services but is an additional resource to address short-term mental health counseling needs.
The Office of Student Affairs offers a range of student resources. Students may reach out to the Office of Student Affairs staff with any questions.
Talk One2One Student Assistance Program
TalkOne2One is provided by AllOne Health and is available to all matriculated School of Dental Medicine students free of charge. TalkOne2One provides students with confidential access to master’s level licensed counselors, either for short term therapy or “in the moment” crisis support. This service is not intended to replace ongoing therapy or psychiatric services but is an additional resource to address short-term mental health counseling needs. TalkOne2One will also help to connect students with longer term mental health care providers if needed.
TalkOne2One is available 24/7 by phone at 1-800-756-3124 or students can also make appointments via email at Tuftscounseling@allonehealth.com.
Additionally, students may also be connected to out of state TalkOne2One counselors if they are home on break or assigned to a non-local clinical externship site.
Student Wellness Advising
The Office of Student Wellness (OSW) provides integrated wellness programs, services, and resources to the Boston Health Sciences students at Tufts University. The Student Wellness team works with all students to offer practical approaches to manage everyday stresses and life challenges.
OSW provides confidential and private advice for personal challenges and makes referrals for therapy/psychiatric care as needed for students who may need support for depression, anxiety, or other mental health concerns. The Office of Student Wellness offers wellness opportunities that are inclusive and promotes a culture that supports the personal development and academic successes of all students. These wellness opportunities aim to foster and support the mental, physical, and emotional health of students. Prevention is the cornerstone for maintaining optimal health and is part of OSW’s holistic approach to health and wellness.
The Student Wellness team is made up of a trained and experienced staff that provides advice to students, and designs and implements evidence-based wellness promotion programs to improve overall health, wellness, and academic performance for all health sciences students.
The Office of Student Wellness does not provide ongoing psychotherapy but helps students deal with personal issues by providing support, guidance, advice, advocacy, and referrals.
The services provided are at no additional cost to matriculated students. Consultation is strictly confidential, and no information will be shared without the student’s written consent.
The Office of Student Wellness works closely with the consulting psychiatrist, John V. Pruitt, III, MD.
To schedule an appointment (in person, over Zoom, or by phone) with the Office of Student Wellness, email sharon.snaggs@tufts.edu or visit the DIRECT LINK TO BOOK AN APPOINTMENT.
Hours
Monday-Friday: 9:00 am – 5:00 pm
Location
200 Harrison Avenue
Posner Hall, 3rd Floor (Administrative Side)
Boston, MA 02111
Phone: 617-636-2425
Email: studentwellnessadvising@tufts.edu
Instagram: @tuftsstudentwellnessadvising
Privacy Statement: Student Wellness Advising cares about your holistic health and is committed to working with you to preserve the privacy of your communications with the Wellness Advisor. Information will not be shared or disclosed to other staff or anyone else (without your explicit permission). However, there may be times when information needs to be shared with other staff or healthcare providers. Some examples include serious concern about the health or safety of you or someone else, or when the law requires the release of such information. When possible, every effort will be made to consult with you and secure your permission. The Wellness Advisor believes that transparency and mutual understanding are two critical components of a successful relationship between staff and students. You are encouraged to have a conversation with the wellness advisor about what this privacy statement means for you.
Collegiate Center for Wellness
Tufts Medical Center’s Collegiate Center for Wellness (CCW) offers students convenient access to medical care and provides a bridge to further care for individuals with chronic conditions requiring specialized management, on a limited basis. While not intended to replace a primary care provider, the CCW is able address health matters including flu and COVID-19 concerns, as well as counseling and support for reproductive health and a wide range of other medical needs.
To schedule an appointment or inquire about services, call 617-636-6006 and select option #4 for Tufts University. Both in person and telehealth options are available and most appointments are offered same day or within 1 business day.
Location: Floating building 3rd floor, Tufts Medical Center
Hours: Monday-Friday from 9am-5pm
Mantra Health
Tufts University partners with Mantra Health to give you more options for your mental health care through the university. Matriculated Boston Health Sciences students who are in person in their program on the Boston campus will be able to access free psychiatry services for medical prescribing.
By enrolling in Mantra Health, you can connect virtually to licensed psychiatric nurse practitioners and psychiatrists to address your unique needs during daytime, evening, or weekend hours.
To obtain a referral:
There are three ways to get connected to Mantra Health:
- Either call a TalkOne2One counselor, 24/7, at 800-756-3124 or email them at tuftscounseling@alloneheatlh.com to request an appointment. They will make a referral for you, if appropriate.
- Call Tufts Medical Center’s Collegiate Center for Wellness (CCW), which is located on the 3rd floor of the Floating Building at Tufts Medical Center, at 617-636-6006 and select option #4 to schedule an appointment. Their hours are Monday – Friday, 9 AM – 5 PM. A practitioner at the CCW will make a referral for you, if appropriate.
- Contact the Boston Health Sciences campus Office of Student Wellness (OSW) by emailing Sharon Snaggs Gendron, Director of Student Wellness, at sharon.snaggs@tufts.edu to obtain a self-referral form for Mantra Health. OSW is located at 200 Harrison Ave, 3rd floor (enter up the ramp); their office is accessible Monday – Friday, 9:30 AM – 5:00 PM.
Your treatment needs will be assessed. If Mantra Health is the right option for you, you will be referred by someone on campus. Once you are referred:
- You will receive an email and SMS message to create an account using your Tufts email address.
- Complete the onboarding tasks in your Patient Portal, which takes about 10 minutes. Please be sure to do this before your first appointment.
- Join your first scheduled appointment with your provider through the Mantra Patient Portal.
Already have an account?
If you already signed up or were referred by someone at Tufts University, you can log into your account at mantrahealth.com using your Tufts email address.
Have questions?
We’re here to help. Reach out to us at hi@mantrahealth.com or call 800-464-2083.
Office of Student Affairs (OSA) and a Safe Space
Stay connected with us. Our commitment to creating a safe and inclusive campus environment, where all students feel valued and supported, remains unwavering. Please do not hesitate to seek assistance from OSA if needed. Email us at FletcherStudentAffairs@tufts.edu.
Counseling and Mental Health Services (CMHS)
If you believe that speaking with a therapist or clinician could be beneficial for you, we encourage you to schedule an appointment with Counseling and Mental Health Services (CMHS). Appointments with clinicians are available on weekdays from 9 a.m. to 5 p.m., with extended hours until 6 p.m. on Tuesdays. Additionally, you can conveniently access the online scheduling system for new appointments or schedule a 15-minute phone consultation with a counselor through the Health and Wellness patient portal. In case of urgent matters outside of regular business hours, please rest assured that the Counselor-on-Call is readily available by dialing the CMHS number at 617-627-3360 and following the provided prompts.
International Support Services
For international students seeking additional support from a trusted source, consider scheduling a meeting with Lizzie Siegle.
Ears for Peers
If you are seeking peer support through an anonymous and confidential service, Ears for Peers is available to you. You can reach them by calling or texting 617-627-3888, and their services are available from 7 p.m. to 7 a.m. daily.
The Friedman School Office of Student Affairs is dedicated to supporting students in this difficult time. Please reach out to us, as well as connect to these resources, if you need them:
Talk One2One Student Assistance Program
TalkOne2One is provided by AllOne Health and is available to all matriculated School of Dental Medicine students free of charge. TalkOne2One provides students with confidential access to master’s level licensed counselors, either for short term therapy or “in the moment” crisis support. This service is not intended to replace ongoing therapy or psychiatric services but is an additional resource to address short-term mental health counseling needs. TalkOne2One will also help to connect students with longer term mental health care providers if needed.
TalkOne2One is available 24/7 by phone at 1-800-756-3124 or students can also make appointments via email at Tuftscounseling@allonehealth.com.
Additionally, students may also be connected to out of state TalkOne2One counselors if they are home on break or assigned to a non-local clinical externship site.
Student Wellness Advising
The Office of Student Wellness (OSW) provides integrated wellness programs, services, and resources to the Boston Health Sciences students at Tufts University. The Student Wellness team works with all students to offer practical approaches to manage everyday stresses and life challenges.
OSW provides confidential and private advice for personal challenges and makes referrals for therapy/psychiatric care as needed for students who may need support for depression, anxiety, or other mental health concerns. The Office of Student Wellness offers wellness opportunities that are inclusive and promotes a culture that supports the personal development and academic successes of all students. These wellness opportunities aim to foster and support the mental, physical, and emotional health of students. Prevention is the cornerstone for maintaining optimal health and is part of OSW’s holistic approach to health and wellness.
The Student Wellness team is made up of a trained and experienced staff that provides advice to students, and designs and implements evidence-based wellness promotion programs to improve overall health, wellness, and academic performance for all health sciences students.
The Office of Student Wellness does not provide ongoing psychotherapy but helps students deal with personal issues by providing support, guidance, advice, advocacy, and referrals.
The services provided are at no additional cost to matriculated students. Consultation is strictly confidential, and no information will be shared without the student’s written consent.
The Office of Student Wellness works closely with the consulting psychiatrist, John V. Pruitt, III, MD.
To schedule an appointment (in person, over Zoom, or by phone) with the Office of Student Wellness, email sharon.snaggs@tufts.edu or visit the DIRECT LINK TO BOOK AN APPOINTMENT.
Hours
Monday-Friday: 9:00 am – 5:00 pm
Location
200 Harrison Avenue
Posner Hall, 3rd Floor (Administrative Side)
Boston, MA 02111
Phone: 617-636-2425
Email: studentwellnessadvising@tufts.edu
Instagram: @tuftsstudentwellnessadvising
Privacy Statement: Student Wellness Advising cares about your holistic health and is committed to working with you to preserve the privacy of your communications with the Wellness Advisor. Information will not be shared or disclosed to other staff or anyone else (without your explicit permission). However, there may be times when information needs to be shared with other staff or healthcare providers. Some examples include serious concern about the health or safety of you or someone else, or when the law requires the release of such information. When possible, every effort will be made to consult with you and secure your permission. The Wellness Advisor believes that transparency and mutual understanding are two critical components of a successful relationship between staff and students. You are encouraged to have a conversation with the wellness advisor about what this privacy statement means for you.
Collegiate Center for Wellness
Tufts Medical Center’s Collegiate Center for Wellness (CCW) offers students convenient access to medical care and provides a bridge to further care for individuals with chronic conditions requiring specialized management, on a limited basis. While not intended to replace a primary care provider, the CCW is able address health matters including flu and COVID-19 concerns, as well as counseling and support for reproductive health and a wide range of other medical needs.
To schedule an appointment or inquire about services, call 617-636-6006 and select option #4 for Tufts University. Both in person and telehealth options are available and most appointments are offered same day or within 1 business day.
Location: Floating building 3rd floor, Tufts Medical Center
Hours: Monday-Friday from 9am-5pm
Mantra Health
Tufts University partners with Mantra Health to give you more options for your mental health care through the university. Matriculated Boston Health Sciences students who are in person in their program on the Boston campus will be able to access free psychiatry services for medical prescribing.
By enrolling in Mantra Health, you can connect virtually to licensed psychiatric nurse practitioners and psychiatrists to address your unique needs during daytime, evening, or weekend hours.
To obtain a referral:
There are three ways to get connected to Mantra Health:
- Either call a TalkOne2One counselor, 24/7, at 800-756-3124 or email them at tuftscounseling@alloneheatlh.com to request an appointment. They will make a referral for you, if appropriate.
- Call Tufts Medical Center’s Collegiate Center for Wellness (CCW), which is located on the 3rd floor of the Floating Building at Tufts Medical Center, at 617-636-6006 and select option #4 to schedule an appointment. Their hours are Monday – Friday, 9 AM – 5 PM. A practitioner at the CCW will make a referral for you, if appropriate.
- Contact the Boston Health Sciences campus Office of Student Wellness (OSW) by emailing Sharon Snaggs Gendron, Director of Student Wellness, at sharon.snaggs@tufts.edu to obtain a self-referral form for Mantra Health. OSW is located at 200 Harrison Ave, 3rd floor (enter up the ramp); their office is accessible Monday – Friday, 9:30 AM – 5:00 PM.
Your treatment needs will be assessed. If Mantra Health is the right option for you, you will be referred by someone on campus. Once you are referred:
- You will receive an email and SMS message to create an account using your Tufts email address.
- Complete the onboarding tasks in your Patient Portal, which takes about 10 minutes. Please be sure to do this before your first appointment.
- Join your first scheduled appointment with your provider through the Mantra Patient Portal.
Already have an account?
If you already signed up or were referred by someone at Tufts University, you can log into your account at mantrahealth.com using your Tufts email address.
Have questions?
We’re here to help. Reach out to us at hi@mantrahealth.com or call 800-464-2083.
Office of Student Affairs
We provide guidance, support, and assistance to medical students and can help direct you to resources and answer questions throughout your School of Medicine experience.
Office of Graduate Student Services
The Office of Graduate Student Services provides guidance, support, and administrative assistance to students in the following programs:
- Master of Public Health and its dual and combined degrees
- MS in Health Informatics & Analytics
- Doctor of Physical Therapy
- Physician Assistant and its dual degrees
- MS in Biomedical Sciences and its dual degrees
Student Physician Wellness
Student Physician wellness is a key priority of Tufts School of Medicine. We support medical students across their health needs. Please reach out if any of these programs are helpful to you:
Talk One2One Student Assistance Program
Talk One2One provides confidential access to counselors both in-person and by telephone. For non-emergent issues, students can schedule an appointment with a TalkOne2One counselor by sending an email to a secure group email account: Tuftscounseling@allonehealth.com. The emails will be responded to by the confidential Talk One2One team and you will receive an immediate reply requesting time preferences, etc. A personal response with your appointment time should be received within 24 business hours of your email.
Students can reach out to Talk One2One counselors at any time 24/7 by calling 1-800-756-3124 for “in the moment” support by a master’s level licensed counselor or can schedule a future in-person (or telephone) appointment. The in-person appointments can be scheduled with Talk One2One counselors who will be located on the Boston Campus during the following hours:
- Monday: 12pm – 7pm
- Tuesday: 8am – 3pm
- Wednesday: 12pm – 7pm
- Thursday 8am – 3pm
- Friday: 8am – 3pm
Additionally, students may be seen by Talk One2One counselors at off-campus locations that are convenient to where you live or near a clinical site that you are working at.
Talk One2One is provided by AllOne Health and is available to all matriculated School of Medicine students free of charge. This service is not intended to replace ongoing therapy or psychiatric services but is an additional resource to address short-term mental health counseling needs. The Talk One2One Student Assistance Program includes up to six (6) counseling sessions per student (either in-person or by telephone) for each issue addressed with the counselor.
Mantra Health
Tufts University partners with Mantra Health to give you more options for your mental health care through the university. Matriculated Boston Health Sciences students who are in person in their program on the Boston campus will be able to access free psychiatry services for medical prescribing.
By enrolling in Mantra Health, you can connect virtually to licensed psychiatric nurse practitioners and psychiatrists to address your unique needs during daytime, evening, or weekend hours.
To obtain a referral:
There are three ways to get connected to Mantra Health:
- Either call a TalkOne2One counselor, 24/7, at 800-756-3124 or email them at tuftscounseling@alloneheatlh.com to request an appointment. They will make a referral for you, if appropriate.
- Call Tufts Medical Center’s Collegiate Center for Wellness (CCW), which is located on the 3rd floor of the Floating Building at Tufts Medical Center, at 617-636-6006 and select option #4 to schedule an appointment. Their hours are Monday – Friday, 9 AM – 5 PM. A practitioner at the CCW will make a referral for you, if appropriate.
- Contact the Boston Health Sciences campus Office of Student Wellness (OSW) by emailing Sharon Snaggs Gendron, Director of Student Wellness, at sharon.snaggs@tufts.edu to obtain a self-referral form for Mantra Health. OSW is located at 200 Harrison Ave, 3rd floor (enter up the ramp); their office is accessible Monday – Friday, 9:30 AM – 5:00 PM.
Your treatment needs will be assessed. If Mantra Health is the right option for you, you will be referred by someone on campus. Once you are referred:
- You will receive an email and SMS message to create an account using your Tufts email address.
- Complete the onboarding tasks in your Patient Portal, which takes about 10 minutes. Please be sure to do this before your first appointment.
- Join your first scheduled appointment with your provider through the Mantra Patient Portal.
Already have an account?
If you already signed up or were referred by someone at Tufts University, you can log into your account at mantrahealth.com using your Tufts email address.
Have questions?
We’re here to help. Reach out to us at hi@mantrahealth.com or call 800-464-2083.
Faculty and Staff Resources
Information about additional resources for faculty are staff are available at Healthy@Tufts to support your mental health and provide guidance on the departments throughout the university who are available to help you.
Employee Assistance Program: KGA
KGA provides employees and their adult household members with immediate 24/7 access to counselors for emotional support. KGA offers resources specific to coping with trauma, stress, and crises. All services are fully confidential and provided at no cost. Email KGA 24/7 at info@kgreer.com, call 800-648-9557, or visit My.KGALifeServices.com.
Additional KGA Support for Managers:
- Confidential Manager Consultations on how to support your team or individual employees during uncertain and difficult times.
- Online Support for Managers and Supervisors, including:
- Tip Sheets on Supporting Employees’ Mental Health: A Guide for Managers and Active Listening Tips for Managers
- Mental Health Response Webinar – Stand-alone recording or an individual session for managers and/or employees may be requested that references the current crisis as a trigger for behavioral and mental health issues. The webinar may also be used as a follow-up to the Coping with Global Violence Webinar. Contact your HR Business Partner to schedule a meeting with KGA to learn more about this session.
Leave Administration
If a medically documented leave is needed, faculty and staff can email leaves@tufts.edu.
Teaching In Times of Crisis
When a tragedy happens on campus or off campus and affects our students, knowing how to respond can be challenging, and you may not always feel in your comfort zone. CELT has compiled guidance to support Tufts educators.
Supporting Students During Crises
It is important to keep in mind that for many affected students, the days, weeks and even months following may be challenging, and impede students’ ability to do their work. We typically do not have the ability to determine who might need extra support. Try to avoid making assumptions about what others may or may not believe, how they may or may not feel, or even about how they may or may not understand what happened. It is important to try to avoid imposing or even just proposing a particular way of viewing, understanding, or experiencing grief. This resource may be useful to read through as you proactively address students’ distress.
Addressing Difficult Dialogues and Hot Moments in the Classroom
Very often we do not plan to have challenging discussions in the classroom, but a hot moment arises and needs to be dealt with. Preparing for how you will respond will allow you to be more effective, remain calm, and hopefully have a better outcome than if you were not prepared. There are resources on the CELT website that can help you think ahead.
More generally, there are many instances when it is fully appropriate and desirable to plan for and facilitate challenging conversations. Deep learning often occurs in these dialogues when well designed and facilitated. Here are some links to help you think through how to design your approach to those conversations with your students.
- Facilitating Controversial Discussions | Sheridan Center | Brown University
- Strategies for Managing Difficult Classroom Conversations | Brown University
American Association of University Professors Guidance
The AAUP shared a statement on how to address the war in class and how to refrain from it if it does not directly pertain to the pedagogical material for that specific class.
“Teachers are entitled to freedom in the classroom in discussing their subject, but they should be careful not to introduce into their teaching controversial matter which has no relation to their subject.” AAUP further adds a footnote, “The intent of this statement is not to discourage what is “controversial.” Controversy is at the heart of the free academic inquiry which the entire statement is designed to foster. The passage serves to underscore the need for teachers to avoid persistently intruding material which has no relation to their subject.”